Returns & Exchanges
Due to the perishable nature of our artisanal chocolates, we cannot accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our support team within 48 hours of delivery to initiate a replacement or refund request.
Document the Issue
Take clear photographs of the damaged product and the original shipping packaging to help us assess the concern.
Contact Support
Email our customer care team at [email protected] with your order number and the attached photos of your items.
Quality Review
Our master chocolatiers will review your claim within 24 business hours to determine if a replacement or credit is appropriate.
Resolution Delivery
Once approved, we will immediately process a complimentary replacement shipment or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing